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Terms and Conditions

The following terms and conditions apply to all orders for the purchase of goods from www.winstonwilds.com
By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

We further reserve the right to modify these terms and conditions at any time. Any such modification shall be effective immediately upon posting the amended terms and conditions on the Winston Wilds website (www.Winstonwilds.com). Accordingly, your continued access or use of the Winston Wilds website is deemed to be your acceptance of the modified terms and conditions.

Making a purchase

Making a purchase from Winston Wilds could not be easier. Browse our online store from the comfort of your home, 24/7. Add any items that you want to buy into the shopping cart. Review and update your shopping at any time prior to checkout by clicking upon the basket button. Once you are happy with your purchases within your shopping cart, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete your order.

The purchase of goods from this site is subject to availability; unfortunately it is not always possible for us to inform you at the time of your purchase whether the goods you want are available for purchase. In the unlikely case that any product you have ordered is not available, we will always try to offer a substitute of equal or greater value and quality of the original item. If you are not entirely happy with the substitute product please don’t hesitate to return the product, we want you to be entirely happy with your purchase.

We accept most debit and credit cards through our on-line secure payment terminal but if you prefer we continue to accept orders by telephone and mail. Telephone lines are open from 9am to 5.30pm if you prefer to order by phone. We will charge your credit or debit card when the order is received. Back ordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice (Via email). We have included this term to protect us in the case of orders placed from beyond our delivery zones or a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason.

As part of our policy of continuous product development, all products, specifications and prices may be subject to change without notice. When you submit your order online you are allowing Winston Wilds Ltd to use your personal details to full fill your order. In the case of a change of price, we will always contact you first via phone, email or post to ensure that the price is acceptable before finalising the order and shipping.

Back Orders

Products which are out of stock and put onto back order with permission from you the customer will not be charged until the items are ready to ship. Once items have arrived in stock you will be notified via telephone or email that the items are in stock, you will then be given an expected delivery date and tracking number.

Satisfaction Guarantee

The Team here at Winston Wilds strive for perfection in both our service and products. Winston Wilds therefore offer a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, please don’t hesitate to let us know within 30 days of delivery via phone, email or post, we will be pleased to offer you a replacement or a full refund ( Returning shipping costs are paid by buyer). Refunds will be carried out via the same means to which you had purchased the goods.

Tax Charges

Prices shown on our website product pages are applicable for mainland U.K. only and are inclusive of VAT at current applicable rate.

Return / Refund policy

If you wish to return an item please contact us via telephone or email. You will need to wrap the package securely and send it complete with all original packaging and instructions to Winston Wilds Ltd (Return), Unit 20-21, Furnace Industrial Estate, Byerley Road, Shildon, County Durham, DL4 1QB, enclosing your contact details and the reason for the return. In this occasion we will offer a full refund (excluding the cost of shipping) Buyer is responsible for the returning shipping costs.

In the case of a defective product, please provide a full description of the fault. In this case a full refund will be given (including the cost of shipping). We ask for a description of the fault so that we can understand, learn and improve the product so that the fault does not occur once more. Your statutory rights are not affected.
For refunds, please allow for 30 days from the time we receive the items back at Winston Wilds Head Office.

Cancelling an item

Under the United Kingdom Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date. If you decide to cancel, please call us and return the goods to us unopened and in their original condition. This applies to all our products. However we regret that we cannot accept cancellations of contracts for items where the packaging has been opened.
To cancel your contract, return the item (Buyer pays returning shipping costs) to us with the delivery note and a note confirming that you wish to cancel, and stating your contact details and customer number. The return address is Winston Wilds Ltd (Return), Unit 20-21, Furnace Industrial Estate, Byerley Road, Shildon, County Durham, DL4 1QB

Am I safe to order online?

Winston Wilds take your safety and security online seriously; we want you to feel comfortable using your credit card to purchase goods from us on our site.
Our site uses secure 128/256 bit servers, an industry standard. At the payment stage of your transaction our site uses PayPal’s secure 128 bit encryption, ensuring your card details are secure.

Our site also uses 3-D Secure™ a protocol which was developed by Visa to improve the security of Internet payments. This protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance

If you wish, you may also send us a personal cheque to pay for your order. Personal cheques will delay your order s we must wait for your funds to clear before we ship any merchandise. Please allow additional 7-10 business days for shipping.

Data protection

We conform with the requirements of the data protection Act, 1998

What is your card payment policy?

We do not store any financial information or credit card details relating to our customers purchases on file either electronically or in hard copy

Privacy and electronic communications Act

Under the Privacy and Electronic Communications Act we will not pass on your details to any third party. We do not send any unwanted marketing emails (spam) to personal email addresses. For further information please email us at marketing@winstonwilds.com

What happens if a price changes?

Goods are charged at price shown on the product pages on the date the customer places the order, prices shown via the product pages are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices; otherwise, in the case of any unexpected changes in price, we will inform you and ask if you wish to reconsider your order before processing and shipping.

UK Mainland Delivery

Orders are dispatched very promptly and usually take 3-5 working days (Subject to stock availability) Your order its checked vigorously throughout packing and with the majority of our bird feed and suet products been made on our premises daily, your sure to receive the freshest possible wild bird food.

Winston Wilds offer FREE delivery to local residents within the DL postcode area. Subject to a minimum spend of £15.00.
£5.95 on all orders below 19kg
£6.85 on all heavy items, per 20kg parcel.

Shipping prices and upgrade options:

Standard delivery 2-3 days - £5.95 on all orders below 19kg
Standard delivery 2-3 days – £6.85 (maximum 20kg per parcel)
Next working day, not a guaranteed service (8am - 5pm) - £9.99 (maximum 20kg per parcel)

PLEASE NOTE: During exceptional circumstances or weather conditions both standard and guaranteed delivery services may be suspended and in this case no late delivery claim will be entered into.

Delivery times

Monday to Friday (excluding bank holidays) 8am - 5pm.

All orders are normally despatched within 24 hours of order confirmation. Orders for the next working day must be on our system by 11am on the day of despatch (next working day delivery is available Monday – Friday.

You will be shown a list of available delivery options and prices during the checkout process. All orders placed after the cut-off time of 3pm on Friday and over the weekend will be despatched on Monday. If Monday is a bank holiday this would then be Tuesday.

Upon your order being despatched you will then be emailed a tracking number so you are aware that your goods are on there way to you.
To get the best possible delivery deal for you the customer, we use a combination of different courier and postal companies including, Yodel, City Link, TNT and the Royal mail.

Non- Delivery

All claims for shortages and / or non- delivery must be made by telephone within 48 hours of receipt and then in writing within 7 days, otherwise claims cannot be entered into. We will do our upmost to resolve any such situations speedily, efficiently and amicably.

Delivery to certain areas incur additional (to the U.K. Mainland charge) dispatch costs. Please see below for further details.
Delivery to some areas of Scotland could take up to 7 working days

Scottish Islands
Scottish Islands will incur a £16.99 delivery charge per parcel up to a maximum weight of 25kg (Unfortunately next day delivery is not available.) (approx 3-5 working days)

Northern Ireland, Isle man & Scilly Isles
£17.99 per parcel (Maximum 25kg per parcel) (approx 5 working days)

Southern Ireland
£17.99 per parcel (Maximum 25kg per parcel) (approx 5 working days)

Isle of Wight
£7.99 per parcel (maximum 25kg) (approx 3-5 working days)

Channel Islands
£35 per parcel (maximum 25kg) (approx 3-5 working days)

International Shipping
Unfortunately we do not ship our products outside the U.K. at this present time but we are working hard towards offering this service in the near future, we do apologise for the inconvenience this has caused.

If you are unclear with any issues concerning delivery charges, please don’t hesitate to contact us via:
Call our customer order line on: 0844 272 4615
Email us at: sales@winstonwilds.com

Lines are open from 9am to 5.30pm weekdays and closed on Saturdays with an answer machine been used to record calls out of office hours. We are here to help with any issues you may have, please don’t hesitate to call us.

Rules for online conduct

By using the service, you agree that you will not attempt to undermine the integrity of this website

How much does it cost to call us?

Calls cost 5p per minute from a BT landline. Calls from mobiles may cost considerably more. 

Company details and address (Order Address)

Winston Wilds Ltd

Unit 23
Furnace Industrial Estate
Byerley Road
County Durham

Company Registration Number

Winston Wilds ltd is registered in England No. 07357994
The registered office of Winston Wilds Ltd is shown below.

3 Richardson Close, Winston, Nr Darlington, Co Durham,DL23RQ

Contact Information

Telephone: 0844 272 4615

Email: sales@winstonwilds.com

For any queries or Complaints about goods or services, please contact us, write to us at the above address, or telephone our U.K. Customer care team on ........... Lines are open from 9am to 5pm weekdays. Saturdays, lines are closed but you may leave a message via our answer machine, we will get back to you on the Monday excluding bank holidays.



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